Cakes and sweets made by Sugar Savvy contain eggs, dairy, nuts, gluten and sulphites.
Sugar Savvy aims to produce the highest standard of cakes that closely reflect the negotiated expectations of the client. However, due to the nature of creating art with food, slight variations may need to be made during the manufacturing process that affect the style, structure or proportion of the cake and decorations.
Design changes after confirmation of an order will cost $50 and may affect the overall cost of the order. Clients may be required to pay an additional deposit or extra during the final payment.
Colour can be subjective and is difficult to replicate when working with food and also fabric. We strive to meet the colour requests of our clients based on colour samples and discussions however, the final decision on colour remains with Sugar Savvy.
** Please note reference materials provided by clients will not be returned.
Designs used during cake decorating classes/lessons are chosen by negotiation between the client and Sugar Savvy. The learning outcomes of the lessons are based on the client’s level of skill and requested learning outcomes. Designs are based on these two aspects.
All designs that are created as orders, or that are taught during lessons, remain the intellectual property of Sugar Savvy.
Quite often clients will request orders to replicate pictures they have found and researched. Where possible, we discuss with the client any alterations and new design elements necessary to create their own unique order. Sugar Savvy makes every effort to credit the original design and creator.
Sugar Savvy reserves the right to photograph orders and to use client’s orders for advertising purposes
The images recorded during Cake Smash & Splash sessions are copyright and remain the property of Sugar Savvy. The images provided are protected by copyright and may not be used or passed on to a third party without written permission from Sugar Savvy. Illegal copying is a breach of copyright.
The client must not use the images provided for any commercial purpose without written permission from Sugar Savvy.
Gift Vouchers are valid for 6 months, cannot be exchanged for cash and are non-refundable.
Gift Vouchers to a value less than $150 must be used in a single transaction
To secure your booking we require a 50% non-refundable deposit based on the design outlined in the quote approved by the client. By paying a deposit, you agree to these Terms and Conditions.
Your order is not confirmed and work will not commence on your order until the deposit has been received.
The remaining amount owed on the order (including delivery) must be paid 14 days prior to delivery or pick up. In the event final payments are not made the cake will not be delivered or collection made available.
Payment can be Electronic Funds Transfer (EFT) or cash. Please note that EFT payments may take a few days to process
Cancellations made less than 14 days prior to delivery/pick up will incur loss of the full payment
Delivery fees are non-refundable.
Cakes that are collected by the client (or representative) are inspected for damage by both parties prior to leaving the premises. The client is responsible for any future damage to the order once they have left the premises.
Damage sustained to the order after leaving the premises may be able to be rectified by Sugar Savvy at an additional cost to the client (negotiated and paid for prior to commencement of any work). However, this is subject to the availability of a suitably qualified person
Cake orders delivered by Sugar Savvy will be left at the nominated venue and delivered undamaged and intact. Clients (or a representative) will inspect the cake for damage when delivered. If delivery is to a venue, then photos will be taken of the cake as it is delivered.
In the event you received a defective order, Sugar Savvy determines whether a refund or replacement will be made. The entire original cake will need to be returned (at our cost) and we reserve the final right to determine if the order was faulty, damaged or defective. A replacement will be subject to negotiated dates.
Replacement or refund will not be given for partially consumed orders.
To secure a your private lesson, we require full payment at the time of booking. Receipt of the full payment also confirms agreement with these Terms and Conditions
Sugar Savvy reserves the right to cancel a class, or to change the structure or content of a class. In the event that we need to cancel a class, we will provide as much notice as possible and offer a full refund for the lesson only. Where possible we will reschedule the lesson on a negotiated date and time. Where an alternative teacher can be organised we reserve the right to make this change
In the event that the student cancels within one calendar month prior to the lesson they will forfeit the full payment. Notice of more than one month prior to the lesson will result in 50% refund of the lesson price.
We permit student substitutions however, would like written notice prior to the commencement of the lesson. In these circumstances the content of the lesson will remain the same irrespective of the skill level of the substitute student.
We expect students to behave in a polite and considerate manner towards teachers and other students. Students in breach will be asked to leave and the lesson terminated.
You are welcome to take pictures to document your progress throughout the lesson, however, video and audio recording are not permitted.
All complaints must be submitted in writing.
Sugar Savvy does not take any responsibility for the damage of clothes and accessories during the session. (Including those worn by the client). Where possible we utilize our costumes, however, clients may wish to bring their own.
Where the client has provided their own cake, Sugar Savvy does not take any responsibility for allergic reactions or if the standard of the smash cake differs to those images advertised. We prepare our cake with adequate icing and especially light to make it easy for young children to tear apart.